Shipping & Delivery Information
At Celebration HQ, we understand how important it is to receive your party supplies on time. Whether you’re planning a gender reveal, a birthday bash, or any other special event, we’re committed to ensuring your order gets to you as quickly and efficiently as possible. Here’s everything you need to know about our shipping and delivery process:
Same-Day Shipping
We offer same-day shipping for orders placed before 12 PM (local time), Monday through Friday. Any orders placed after this time will be shipped out the next business day.
Quick Tip: If you’re ordering for a time-sensitive event, place your order early to ensure it arrives on time.
Delivery Timeframes
While we strive to process and ship orders promptly, delivery times are subject to the courier’s schedule and may vary depending on your location.
Standard shipping: Estimated 3-7 business days.
Express shipping: Estimated 1-3 business days.
Gender Reveal Supplies – Order Early!
Planning a big reveal? 🎉 To avoid disappointment, we strongly recommend ordering your gender reveal supplies well in advance of your event. While we offer same-day shipping, courier delays can happen, and we want to ensure your special moment goes off without a hitch.
Late or Delayed Packages
We do everything possible to ship your order on time, but we cannot control delays once your package is with the courier.
Please note: We do not offer refunds or returns for delayed packages.
Visit our Late Deliveries page for more information and tips on tracking your shipment.
Tracking Your Order
Once your order has shipped, you’ll receive an email with your tracking number. Use this to stay updated on your package’s journey and estimated delivery date.
Shipping Costs
Shipping costs vary based on the size of your order and your location. You’ll see your shipping options and costs at checkout.
Express shipping: Available at an additional cost for those last-minute celebrations.
Shipping Policy Highlights
No refunds for late deliveries: While we’ll always process your order quickly, courier delays are beyond our control.
Ensure delivery details are accurate: Double-check your address before placing your order to avoid unnecessary delays.
Same-day shipping cutoff: Orders placed after 12 PM will ship the next business day.
International Shipping
At this time, we only ship within Australia. Stay tuned as we expand to offer international shipping in the future!
Questions?
If you have any questions about shipping or delivery, please don’t hesitate to contact our team at hello@celebrationhq.com.au. We’re here to help you celebrate without stress! 🎈
